Common Problems Faced by Electric Tobacconists
Welcome to Electric Juul Pods Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, try a cigarette.
Much like any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for another six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address on the next six months.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for some orders.
Among the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it may be the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers may have. Along with hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.